Pembertons offer a range of services at a fixed management fee that is not related to the level of service charge expenditure. These include:

  • Preparing and circulating annual budgets and supplying such further information as is required for consideration and final agreement by the client.
  • Invoicing residents for rent and service charge in accordance with the budget.
  • Recording and processing payments received from residents.
  • Arranging and supervising maintenance contracts for all plant, equipment, gardens and communal areas.
  • Attending the property at regular intervals to ensure that the required level of maintenance is being achieved.
  • Dealing with routine management enquiries from tenants and their solicitors.
  • Dealing with day-to-day repairs to the structure, plant, fixtures, fittings and equipment and instructing builders for routine repairs and maintenance.
  • Inspecting authorised building works, checking accounts and arranging for payment as appropriate.
  • Appointing and supervising the porters, preparing appropriate service contracts and being responsible for the payment of staff wages including National Insurance and PAYE of all staff including cleaners and others directly employed.
  • Preparing reports to residents as and when necessary on such matters as the level of staffing and competence of the existing staff at the building (porters, cleaning staff, gardeners etc.) health and safety matters and the current status of all plant and machinery such as lifts and boilers.
  • Preparing and circulating referenda on matters of importance to gauge residents' views.
  • Reporting regulatly to clients by attending board meetings/residents' association meetings.
  • Responding to residents' correspondence and telephone calls promptly.